Cancellation & Refund Policy

1. Pricing Model

OrderAI does not charge a fixed subscription fee. Billing is only based on the number of actual AI orders. At the beginning of each month, the usage from the previous month is calculated, invoiced, and charged from your registered payment method.

2. Free Trial Period

You can use the platform for free for 14 days from the date of registration. If the AI ordering feature is active during the trial period, these orders are evaluated under the trial scope and are not billed. At the end of the trial period, billing starts only for accounts that have been card verified and are active.

3. Account Cancellation

You can cancel your account at any time. You can send your cancellation request by emailing info@orderai.com.tr.

• After your cancellation request is received, your account will be closed within 5 business days at the latest.
• An invoice will be generated for AI orders made up to the date of cancellation.
• Amounts that have started in the billing cycle but have not yet been charged are calculated according to the remaining usage and collected.
• After the account is closed, QR menu links and panel access are disabled.

4. Refund Conditions

Due to the usage-based pricing model, payments corresponding to completed usage are in principle non-refundable. Under the following exceptional circumstances, a refund may be evaluated:

• Technical error: If an incorrect number of orders was billed due to a technical error originating from OrderAI.
• Double charge: If multiple payments are received for the same invoice, the excess amount collected will be refunded.
• Card verification amount: 1.00 TL collected for card verification purposes will be refunded within 5-10 business days after successful verification.

5. Invoice Dispute

If you believe there is an error in your invoice, you can write to info@orderai.com.tr within 15 days of the invoice date. Your objection will be reviewed and resolved within 5 business days at the latest. During the dispute process, payments other than the disputed amount must be made on time.

6. Refund Process

Approved refunds are reflected to the card or account from which the payment was made within 5-10 business days. The refund amount may be credited to your account depending on the processing times of your bank or card company.

7. Contact

For your cancellation and refund requests:
Email: info@orderai.com.tr
Phone: +90 541 961 62 56
Working Hours: Monday – Friday, 09:00 – 18:00